Subscription policy

Scope and renewal

This policy applies to paid Vezli subscriptions, not purchases or transactions between marketplace buyers and sellers. Monthly subscriptions renew automatically until canceled. Review the plan price and any charges shown before confirming checkout.

Cancellation

You can cancel a paid Vezli subscription at any time through Billing & plan. Cancellation stops future renewals. Paid access continues through the end of the already-paid billing period unless otherwise stated by Stripe or Vezli. Review the effective date shown when confirming cancellation.

Refunds

Subscription payments are generally non-refundable after being charged, except for billing errors, duplicate charges, cases explicitly approved by Vezli, or where required by applicable law. Cancellation alone does not refund the current billing period.

Plan changes and proration

Upgrades show an estimated prorated charge for the difference before confirmation. The amount may change if billing details change. Upgraded access follows payment confirmation. Downgrades and changes to Free are scheduled for the end of the current billing period, without an immediate charge or refund. Use the final billing preview for the amount and effective date.

Payment problems and AI Credits

If a renewal payment fails, Billing & plan displays the payment state and available recovery action. Paid features may become unavailable if payment is not resolved. AI Credit allowances and reset dates follow the plan and balance shown in Billing & plan; this policy does not promise a cash refund for unused credits.

Billing questions

For a billing error or duplicate charge, use the available support channel. Include the date and invoice reference, but never a full card number or password.