Help & support

How can we help?

Find help with your account, selling, subscriptions and AI credits.

Contact support

Email support@vezli.shop for help with Vezli or an accessibility issue.

Signed-in members can submit a support report from Settings → Support. Queue monitoring has not yet been confirmed, so a response cannot be guaranteed.

Describe what happened and include a listing link or billing reference if relevant. Never send your password, full card number, payment credentials or unnecessary personal documents.

Subscriptions and billing

Open Billing & plan to check your plan, payment status and renewal or cancellation date. If you have a Stripe billing profile, the Billing portal lets you manage your payment method and available subscription controls.

For a scheduled cancellation, Billing shows when paid access ends. Use Keep current plan before that date to continue the same subscription, if the control is available. Account deletion does not cancel a Stripe subscription.

If a payment or plan change is still awaiting confirmation, check Billing before trying again. Contact support about an unexpected charge or subscription.

AI credits

Your included AI credits are shared across Vezli AI tools. Billing shows the allowance, usage and remaining credits for your billing period. Refreshing, signing in again or reactivating the same subscription does not create another allowance.

Listings and account help

You can create a listing manually without using AI. Use a listing’s report control for a content concern. To get back into your account, start at Sign in.

For privacy, account data or copyright requests, see Contact Vezli. Read our Privacy policy and Terms for the current policies. Support channels are not emergency services.